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FAQ - General

With which pen is my Huion tablet compatible?

Do you want to buy an extra pen, or is your current one broken? No worries, below you can see which pen you need!. PW517. Kamvas 12, Kamvas 13, Kamvas 16 (2021), Kamvas 22, Kamvas 22 Plus, Kamvas 24, Kamvas 24 Plus, Kamvas Pro 24 QHD, Kamvas Pro 13 (

What To Do When Huion Driver Shows Device Disconnected?

Encountered a Device disconnected problem when using Huion products but don't know how to fix it? Don't worry! This tutorial will help you. Method 1. Uninstall and reinstall the driver. 1) Uninstalling the driver. It is important that you uninstall a

How to Solve the 'Error Code 5' Issue in the Huion Driver Installation?

In some cases, users may come across the error code 5 issue when installing Huion driver on Windows. In this article, we will guide you on how to fix this issue. Situation 1. When you encounter the issue shown below, please adhere to the following st

What To Do When Your Huion Product Shows 'Program is Running' in Windows?

In some cases, customers using Huion products under Windows may encounter the problem of Program is running and are unable to open the driver interface. If you have encountered this issue, please follow the steps below to fix it.1) Please check if yo

Solutions for Photoshop Malfunction after Win 10 Updates

Please disable the flicks first. Go to Control Panel\All Control Panel Items\Pen and Touch, and uncheck the box beside 'Use flicks to perform common actions quickly and easily'. If you can’t find Pen and Touch, please select 'Large icons' in 'View by

How to Fix 'USB Device not recognized' Error

When you plug in your tablet’s USB cable to your computer’s USB port, you may encounter the following error: 'USB device not recognized'. This error is commonly encountered on computers running on Windows that may be caused by the following:. If you

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